Planning and Booking Your Move

• How can I schedule or reschedule my move?
  Contact our Customer Care team for long-distance relocations. Please provide advance notice for any changes.
• How far in advance should I schedule my delivery or pickup?
  Advance booking is required. You can schedule your move online for local service or through Customer Care for long-distance relocations.
• When should I make my reservation?
  Reserve your spot as early as possible. We can hold your booking even if all details aren’t finalized yet.
• How early should I book my move?
  Schedule your move at least one month in advance to secure specific dates and time slots.
• What’s the best time frame for booking?
  Plan 1–2 weeks ahead during the off-peak season and 3–4 weeks in advance between April and September.
• Which days are best for moving?
  Weekdays, especially Tuesday or Wednesday, usually offer better availability and smoother traffic conditions.

Call us at +1 (888) 711-4778 to speak directly with our support team for scheduling assistance.

Cost and Payment Information

• What is included in your moving prices?
  Our prices typically include professional movers, equipment, furniture protection, disassembly and reassembly, fuel (in most locations), and basic insurance.
• How do you charge for local versus long-distance moves?
  Local moves are billed based on time and crew size. Long-distance prices depend on distance and shipment weight.
• Are there extra charges for stairs or elevators?
  There are no additional fees for local moves. Long-distance moves may include small accessorial charges for difficult access points.
• What payment methods do you accept?
  We accept Visa, MasterCard, Discover, cash, and cashier’s checks. Credit card payments for long-distance moves include a 3% surcharge.
• Do I pay before or after my belongings are delivered?
  Federal regulations require full payment before unloading and final delivery.
• Should I tip the movers?
  Tipping is voluntary but appreciated. A gratuity of 15–20% is customary.
• Can I get a refund if I cancel my move?
  Refunds depend on the timing of your cancellation. Please review our cancellation policy or contact support for assistance.

Moving Services and Features

• Do you offer packing assistance?
  Yes, we provide full or partial packing services, along with protective materials for your furniture and belongings.
• Do you disassemble and reassemble furniture?
  Yes, our crews handle both disassembly and reassembly at no extra cost.
• Will movers place items in specific rooms at the new home?
  Yes, our movers will place your furniture and boxes exactly where you request.
• Do you move antiques and artwork?
  Absolutely. We specialize in handling valuable art and antique pieces, including high-end collections.
• What’s included in a commercial or office move?
  Commercial moving services are customized for businesses, including offices, retail spaces, and facilities of all sizes.

You can relax knowing that we’ll do all the heavy lifting for you.

Storage and Packing Options

• Do you provide mobile storage units?
  Yes, we offer environmentally friendly wooden vaults for mobile storage.
• How will my belongings be stored?
  Your items will be safely placed in wooden vaults or dedicated storage areas, depending on size and type.
• Is commercial storage available?
  Yes, we offer secure warehouse and inventory control solutions for businesses.
• Do you store oversized items?
  Yes, our climate-controlled facility can safely hold furniture and large household goods.
• Is your storage facility secure?
  Yes, our storage is highly secure and has safely protected thousands of items for years.
• Do you provide wardrobe boxes?
  Wardrobe boxes are free for local moves and available for purchase for long-distance relocations.
• Can I order packing supplies from you?
  Yes, just contact us with your supply list. Delivery times and fees vary by location.

All stored belongings are insured and handled with the utmost care by our experienced movers.

Moving Day and Logistics

• When should I expect the movers to arrive?
  You’ll receive a call from our Customer Service team 48 hours before your move to confirm the timeframe.
• When will my shipment or container arrive?
  An estimated delivery window will be sent to you by email or through your online account the day before service.
• What is a delivery window?
  It’s the expected range of dates during which your shipment will arrive, depending on distance and shipment size.
• How many movers will be assigned to my job?
  Crew sizes usually range from 2 to 8 movers, based on the scope of your move.
• How large are your trucks?
  Our fleet includes 26-foot biodiesel trucks for both local and long-distance moves and 18-wheeler trailers for larger deliveries.
• Do I need to be at home on moving day?
  Yes, or you may authorize a trusted representative with a Power of Attorney to oversee the process.
• What’s the latest time movers can work?
  Our movers work until your move is complete, respecting any building restrictions on working hours.
• What if bad weather affects my moving day?
  Severe weather can impact delivery schedules, but our trained team is prepared to handle most conditions safely.

No matter the weather, our dedicated movers always complete their work with care and commitment.

Company and Security Information

• Are your movers background checked?
  Yes, every mover undergoes a background check and completes at least 30 hours of hands-on training.
• How much experience does your company have?
  Jay`s Moving Fort Wayne has been serving customers for more than 10 years.
• Are you a broker or do you use subcontractors?
  No, we are a licensed moving company that operates exclusively with our own trucks and professional staff.
• Do your movers work full-time with you?
  Yes, our movers are experienced full-time employees—not day laborers or temporary contractors.
• What happens if something is damaged during the move?
  Liability coverage depends on the protection plan selected: basic valuation or Full Value Protection for added security.
• Who should I contact after my move if I have questions?
  Reach out to our Customer Service team using the contact details in your moving documents.